FAQs

We see children, youths, young adults, adults, couples and families, who struggle with emotional, behavioural, social, relational and/or learning difficulties. We also see people who want to attain peak performance in school, work and sports. Each of our therapists have expertise in different areas, please refer to their profiles for more information about their areas of specialisation.

You can reach out to us via the online form, WhatsApp Message, or email. Please indicate a brief reason for seeking therapy and if you have a preferred therapist and day/timings. This helps us to get back with suitable recommendations. We will respond to your request within 24 hours of a business day (Mon-Sat). After confirmation of the therapist and time slot, you will receive emails to complete a registration form and credit card details form. Once the forms are completed, your appointment is confirmed and we will see you at our practice!

At your first session your therapist will go over the forms you signed on matters such as confidentiality and cancellation policies. When the administrative matters are completed, he/she will ask you something like, "what brings you in today?” And from there a conversation will unfold as you share what you feel compelled to share. Your therapist will ask questions so they may get a sense of who you are and what your life looks like. Don’t worry if you don’t know what talk about as your therapist will guide you along. Towards the end of the first session, your therapist may summarise your story and give you some feedback. ​ You may at the end of the session feel an immediate "yes" inside and wish to schedule another appointment. Or you may want to take some time to think about it. Either way is fine. It can sometimes take a few sessions to decide if you wish to commit to weekly sessions too. It’s a unique relationship and making sure it’s a good fit is important. We are in full support of however this process unfolds for you.

As your therapy goes on, you will continue the process of building a trusting and safe relationship with your therapist. Along the way, your therapist may ask you to complete questionnaires to better understand you and also to track your therapy progress. You and your therapist will keep exploring and resolving your problems through talking (Rest assured what we mean by talking isn’t like talking to friends, there are many strategies that your therapist has been trained in to use talk to facilitate change). Sometimes, your therapist may ask you to practise some new skills in between sessions. In some cases, your therapist might suggest to involve significant others for a period of time.

Our therapists are trained in a variety of couple counselling methods, including Gottman and Emotion-focused Therapy (EFT) and we incorporate other modalities such as Cognitive Behavioural Therapy (CBT) and Acceptance and Commitment Therapy (ACT) into the sessions when deemed suitable for the couple's needs and issues. Hence, we do not follow strictly with one modality, but utilise a combination of modalities tailored to the needs of the clients. We advise couples to set aside regular (either weekly/fortnightly) time for therapy for 3-6 months. The success of the therapy depends on multiple factors that is best discussed with your therapist. It depends on what success means to each person/couple as different persons come in with different expectations. Usually your therapist will take the first 2-3 sessions for assessment. Sessions are usually conducted with the couple, but may at times be individual, depending the issues discussed.

The initial intake session (1.5 hour) is for parents only to help the psychologist gain a deeper understanding of your current concerns about your child’s learning, behaviour, socio-emotional issues etc. The psychologist will also share about confidentiality, the limits of confidentiality and what that will look like in child therapy. Having a parents-only session would allow you to speak more openly about your concerns and clarify any questions you may have, as well as for the psychologist to ask some questions which may be more sensitive in their nature. One way to prepare is to have a good think about what is the nature of your concern for your child, including when did the issues start, how often it occurs, the impact of the issue on your child’s and family’s life, and what has been done to try to resolve the issue/manage the problem. Also, you can think about why you are considering bringing your child to see the psychologist and what your goals are. If your concerns are about your child’s learning, do bring along copies of his/her most recent school reports as well as work samples, particularly in the subjects he/she is having difficulty in. You can also bring along reports or updates from teachers, especially if they were the ones who first brought up the concerns. If your concerns are about your child’s behaviour and/or social interactions, some recent videos may be helpful. Finally, if your child has seen or is seeing other professionals (e.g. speech therapy, occupational therapy, educational therapy), do bring along the latest copy of their reports and/or progress notes. Towards the end of the session, the psychologist will summarise what has been discussed, share whether your child will benefit from therapy and/or an assessment, then give an overview of the plan moving forward.

During the initial intake session, the psychologist will explain more about the assessment process including the number of sessions needed, duration and cost. The psychologist will also discuss with you how you can prepare your child, including what you can say to them. Typically, child assessments take around two to three sessions in total. The first one to two sessions are for child testing and last between 1.5 to 2.5 hours. The child is usually tested alone and you may be asked to fill out some questionnaires before coming for the assessment or while waiting for your child. The next session is usually a parent-only interview, which can be conducted at the clinic or via phone/video call. School observations and/ correspondence with your child’s teacher may be needed in some cases as well. Finally, a parent-only feedback session is scheduled where the report is provided and results of the assessment discussed. Typically, this session cum report is scheduled around 10-14 working days after the last testing session.

Broadly speaking, child therapy is done using three approaches: child-only, parent-only and parent and child. Child-only sessions are conducted with the child alone and updates/feedback is given to parents at the end of each session. Younger children may require parents to sit in for such sessions. Parent-only sessions are conducted when the goal is to work on parenting concerns and challenges. Parent and child sessions are usually when the goal is to work on parent-child relationships and communication, as well as for the psychologist to help provide direct coaching to parents on parenting approaches previously discussed. The psychologist will discuss with you what approach(es) are recommended, the frequency of sessions as well as answer specific questions you may have about child therapy.

The number of sessions depends on several factors, including the complexity of the problems we are trying to resolve and your therapeutic goals. Please speak with your therapist how many sessions would be needed to reach your goals.

Therapy is not a passive activity but it requires active collaboration between you and your therapist. Some tips that you can do to get the most out of therapy: Set therapy goals with your therapist If you don’t think a session went well, share that with your therapist and work with him/her to tailor the treatment to suit you better What happens in between sessions are important. Complete in-between session homework that your therapist assigns you. If the homework is too challenging, let your therapist know and work with him/her to modify the homework to a level that is slightly challenging, but doable

Yes, we conduct session on a secure online platform or face-to-face, depending on your preference. Available research shows that sessions conducted online are as effective as physical sessions.

Individual therapy fees are as follows. Couple/Family therapy fees range from $380 to $420 for 1.5-hour sessions. Sessions lasting more than the stipulated 1/1.5 hours will incur prorated additional fees, charged at 15-min blocks. Physical and online sessions fees are the same.

An initial consultation lasting up to 1.5 hours ($375) will first be conducted with parents & child or individual client (if the client is >18 years old). After the initial consultation, if psycho-educational assessment is to proceed, the fees are as follows. The fees include clinical interviews, face to face psychometric testing, clinical observations, feedback session, and a psychological report. In some cases, further tests may be needed and additional fees will apply.

We accept PayNow and major credit cards (e.g., Visa, Mastercard, Amex). Do note that paying credit card will incur an additional 4% convenience fee.

If your insurance plan cover you for sessions with psychologists or counsellors, let your therapist know and he/she will write a memo that you can submit to your insurance company for claims.

Please inform us once you realise you are unable to make your appointment so that we can release that slot to another client. Any cancellations, no-shows or re-scheduling with less than 24-hour notice will result in a full session charge to the credit card on file.